Giving clients and families a place to see — and steer — their own care.

Charlie Health’s clients were navigating intensive mental-health treatment with no single place to see what came next, who to turn to, or what to do in a crisis. In a three-month build — four weeks of it mine to design before engineering handoff — I led a client-and-family care hub that took the guesswork out of treatment and lifted consistent, on-time attendance by 60% among the clients who used it.

Role

Lead product designer — owned the client & family experience end-to-end, from research through shipped MVP and the fast-follow roadmap

Scope

A client- and caregiver-facing care hub for a virtual intensive outpatient program (IOP)

Who I worked with

PMs and engineering, and clinical leadership, care strategy, and the brand/marketing team as a product identity took shape

Context

Higher-acuity youth, young adults, and their families · three-month build · four weeks of design before handoff · the org’s first-ever external user research

Outcome

60% increase in consistent, on-time session attendance among hub users · a foundation the “control” features shipped on top of